The BILH BS Central Triage Weekend Supervisor is responsible for coordinating operational activities and optimal functioning of the Emergency Services (ES) Division Central Triage including oversight and monitoring of the program’s protocols and procedures. Supervises Central Triage staff that telephonically respond to patients, families, providers, and stakeholders who are requesting access to services or information. Provides supervision, training, guidance, and oversight of assigned staff. Provides patient case consultation with ES clinicians providing behavioral health crisis consultation at BILH hospitals served. Responsibilities include monitoring program guidelines and policies, evaluating program outcomes, monitoring quality initiatives, providing case consultation, collaborating with leadership, overseeing program staff, assisting in performance management, ensuring compliance with organizational standards, supporting decision making, ensuring documentation quality, building relationships with providers and stakeholders, conducting program reviews, performing Administrator-On-Call functions, and providing direct behavioral health crisis consultation via telehealth. Education requirements include a Master’s degree in human services, two years of emergency services or call center experience preferred, and licensure at the Independent level (LICSW or LMHC). Schedule is Saturday 8a-4p and Sunday 8a-12a. The position offers remote/hybrid schedule options and is benefit eligible. The organization requires vaccination against influenza and COVID-19 as a condition of employment.
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